FAQs for AFP 2020

Reporting Credits

Q: How do I report credits for live viewing of sessions?
A: If you attended a session live during the event, then you will be emailed a session evaluation within 24 hours to claim CTP, CCM, FP&A or CPE credits for each session. CTP, CCM, and FP&A credits will be uploaded to your AFP record by 12/31/2020. CPE documentation will be sent upon successfully entering the session CPE code in the session evaluation

If you have not received an evaluation after 24 hours for a session you viewed live, please fill out this form. This will have the fastest response time.

Q: How do I report credits for sessions viewed on-demand?
A: If you watched a session on-demand, then you will not receive a session evaluation. Please self-report CTP, CCM and FP&A credits for each session you watch on-demand after the live viewing. On-demand sessions viewed after the live delivery are not eligible for CPE credits.


Q: How do I login to the virtual event?
A: Access the Virtual Experience using log-in credentials emailed on October 15. This login can only be used by the registrant and can not be shared. AFP will be monitoring access during the event and those found sharing a login will be removed from the AFP 2020 Virtual Experience and will not receive a refund as this breaks our policy.

If you are having issues logging in, please try our troubleshooting tips.

If you need your credentials resent please fill out this form

Q: What is included in my registration fee?
A: A full conference registration includes:

  • Access to all sessions.
  • Access to all roundtables, if eligible.
  • Access to recorded sessions for up to four months.
  • AFP Membership (when you pay the non-member rate)

    Q: What is the conference cancellation policy?
    A: AFP accepts only written cancellations to CustomerService@AFPonline.org. Cancellations for registrations postmarked on or before October 14, 2020, will receive a refund of the registration fee. There are no refunds for cancellations postmarked after October 14, 2020. Membership is not refundable. There is no processing fee charge for AFP 2020.

    Q: What is the conference substitution policy?

    A: If you cannot attend the conference, you may substitute another person from your company. All requests for substitutions must be made in writing with a completed registration form by October 14, 2020. There is no processing fee charge for AFP 2020.

    Substitution Form

    Q: Who do I contact if I have questions regarding registration?
    A: You can contact CustomerService@AFPonline.org or call 301.907.2862 and ask for the Customer Service department between 8:30 a.m. and 5:00 p.m. ET, Monday through Thursday, and 8:30 a.m. and 1:00 p.m. ET Friday (closed on all U.S. federal holidays)

    Q: What should I do if I have an ADA request?
    A: If you have a disability and require special assistance, please update your event profile online to specify your needs at least two weeks before the event so that we may accommodate your needs. An AFP staff member will contact you with more information regarding your request.


    Q. When will the educational sessions take place?
    A. All sessions will take place from 12 pm – 5 pm, Eastern Time. Sessions will be a mix of live and pre-recorded and noted on the schedule. Live sessions will be available for replay.

    If you cannot make the scheduled time of the session, keep in mind that most content will be available to access until February 28, 2021.

    Q. How can I view the full AFP 2020 Virtual Experience schedule, organized by day?
    A. Go here and click on a date to see everything we have on offer for that day, along with session descriptions.

    Browser Requirements

    Click here to view the AFP 2020 Virtual Experience web browser requirements.