Attendee Education

We're so excited you're joining us for the AFP 2020 Virtual Experience. We've put together some information to help you navigate the platform and have the best viewing experience.

Online Event Platform Tutorial

After watching this 2 minute video you will become a pro at the AFP 2020 Virtual Experience online platform. Learn how to navigate between educational sessions, learn how to add sessions to your schedule, how to claim recertification credits and more.


Where To Go For Assistance

Sometimes you just need to ask for help. And that’s ok! In this video you will learn how you can reach out for help during the AFP 2020 Virtual Experience. Plus, you will learn how to log in, how to use the Virtual Assistant, sponsored by Truist, and more.


How To Network Virtually

From happy hours, to roundtables and in person meetings, there’s a plethora of ways to networking virtually during the Experience. Watch this video and learn how to use the Matchmaking Tool, how to reach out to other attendees and more.


Exhibitors And The Virtual Exhibit Hall

Before you start looking for Solution Providers you will want to check out this video which will help you navigate the virtual Exhibit Hall and show you how to search for your next perfect partner. Plus, you will also learn how you can earn points and potentially win prizes just by exploring the Exhibit Hall.


Supported Browsers

We support the most current version of the popular browsers; Chrome, Safari, Edge, and FireFox. Chrome is the preferred browser.

IE 11 is no longer supported as Vimeo Livestream is critical and not available on IE. See further information here if needed. Requirements & Supported Browsers – Livestream


Troubleshooting Tips

Having trouble logging in? Here are a few things to try to troubleshoot any issues:
- Clear your cache
- Disable your VPN network
- Log-in from another device like a personal computer or iPad

Need further assistance? Contact our Technical Support Team, enter AFP 2020 as the name of the event in Step 2.


Corporate IT Settings

Some corporate IT settings will block websites. Please have your IT Security team whitelist the following addresses:

Online Event Pro Sites:

Grip Sites:

Troubleshooting Livestream
Turn off Ad-Blocker


Mobile Support

Online Event Pro is designed with a responsive interface that is mobile friendly.